Posted by Ron Fontaine on May 5th 2016
FireSteel.com LLC has mailed out tens of thousands of packages over the years. We pride ourselves on Fast Shipping and excellent service. However, with numbers that big there are bound to be a few that slip through the cracks, so to speak, and these rare instances are what this blog post is about.
When we ship your package you are e-mailed a tracking number so you can check the progress of your package via the US Postal Service website.
FireSteel.com LLC typically ships every day, Monday through Saturday via First Class Mail. In the USA this means your package will arrive within about 2 to 6 full business days. Sometimes due to holidays, weather, breakdowns in the USPS system, and other unforeseen circumstances the mail may run a little slower than that.
An unfortunate fact of life is that a very small percentage of packages “go missing” for a variety of reasons that are outside the control of FireSteel.com.
So far this year, from January 1st to May 5th out of all the thousands packages we have mailed only about a dozen have "gone missing" and the majority of these were easily found and successfully delivered:
Should your package become lost in the mail, we will do everything within our power to find your package (and we usually do) – rest assured you will get your stuff!
First of all – Don't Panic! I will personally see to it you get your stuff one way or another :-)
Experience has shown that usually when the USPS tracking website shows your package has been delivered or reads "Out for Delivery" but you do not have it, the package is actually there only we do not know it yet!
Try the following:
You may come up with other ideas specific to your circumstances.
If you still cannot find your package, be sure to contact me by email:
I will contact my local Postmaster who has access to more information than is displayed on the USPS tracking website. Often he can track down an errant package and get it delivered.
If after trying all of the above and you cannot find your package at home, there is a good chance your package was forgotten at the bottom of a mailbag or got hung up somewhere in the USPS system during processing. This is where my Postmaster comes into play and almost always his influence is enough to get the job done.
You can trust FireSteel.com LLC - I've been in business for many years and I stake my reputation on making sure you are happy with your purchases! Tens of thousands of people use FireSteel.com FireSteels, a name you can trust.
Enjoy the day and have fun making fires,
Ron Fontaine, FireSteel.com LLC
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