Our goal at FireSteel.com is to get your order to you as quickly and conveniently as possible.
Typically orders are sent out from the FireSteel.com warehouse within about 24-hours of the order being placed and payment cleared.
Orders shipped within the United States are sent using USPS Priority Mail and typically arrive within 2 to 3 full business days (the day it was shipped, weekends, and government holidays do not count).
Orders shipped outside the USA are via USPS Internation Express and require about 1-week.
Please be aware that weekends and government holidays mean that it may take a little longer for you to get your package as the mail does not run on these days.
Once in a great while the US Mail System is slow for reasons beyond our control (weather, accidents, USPS glitches, etc). In these cases it may require and extra day or so for your package to arrive.
All orders will have a tracking number. Information on tracking status can be obtained here:
FireSteel.com stands by its products 100%.
In every case up to this time, problems with our products have been due to improper use rather than defects in quality. Be sure to carefully read the instructions that come with your purchase and practice using the appropriate tools and techniques. Should you have any questions feel free to contact Survival Topics by email at firstname.lastname@example.org and I will help you get the most out of your items.
If you are not completely satisfied with any purchase, you are welcome return it to us for a full refund or replacement. Before you do this, contact me by email at email@example.com so that I can help you through problems you may be having with a product or direct you in the best way to return your purchase to the FireSteel warehouse.
For more information contact FireSteel by email at firstname.lastname@example.org or by mail at
PO Box 121
Littleton, NH 03561